1. Information We Collect
When you use NOVA, we collect the following types of information:
- Account information — name, email address, phone number, and restaurant details provided during registration.
- Usage data — orders placed, menu items, table activity, and transaction history within the platform.
- Device information — browser type, IP address, and device identifiers for security and analytics.
- Payment information — processed securely through Razorpay. We do not store card details on our servers.
2. How We Use Your Information
- To provide and improve the NOVA platform and its features.
- To process orders, payments, and generate bills.
- To send transactional emails (order confirmations, invoices).
- To respond to support requests and demo inquiries.
- To analyze usage patterns and improve user experience.
3. Data Sharing
We do not sell your personal data. We may share data with:
- Razorpay — for payment processing.
- Email providers — to send transactional emails.
- Hosting providers — to operate our infrastructure securely.
All third-party partners are bound by data protection agreements.
4. Data Retention
We retain your data for as long as your account is active. If you cancel your subscription, your data is retained for 90 days before permanent deletion, unless required by law.
5. Security
We use industry-standard encryption (TLS/HTTPS) for all data in transit. Passwords are hashed and never stored in plain text. Access to production data is restricted to authorized personnel only.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and data.
- Withdraw consent for marketing communications at any time.
To exercise these rights, email us at hello@nova.restaurant.
7. Cookies
We use essential cookies for session management and authentication. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though some features may not function correctly.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us: